Refunds

The window

Every course PrepGraph sells on this storefront carries a 14-day refund window. Ask within 14 days of your payment and we refund the full amount you paid - GST included for an Indian order - to the card, account or wallet it came from. Inside the window, the only thing we need from you is the order reference.

After the window there is no refund for changing your mind; you keep your access until the end of your term.

Always refunded

Whatever the window, we refund you if:

• you were charged twice for the same order;
• your payment went through but the course could not be activated on your account and we could not put that right;
• you did not authorise the payment - tell us straight away and we will investigate.

What happens when an order is refunded

• The money goes back to the card, account or wallet it came from. Razorpay refunds typically show within 5 to 7 working days and Stripe refunds within 5 to 10; the exact time depends on your bank or card issuer.
• The access that came with the order ends.
• For an Indian order, a credit note is issued against your GST invoice.

The free trial

The 10-minute trial is free, takes no card details and stops itself at the time limit. There is nothing to cancel and nothing to refund.

How to ask

Email support@prepgraph.com from the address you bought with (or tell us the phone number you gave), and quote the order reference - it is on the thanks page and on your receipt. We acknowledge every request within 48 hours. If you think a charge is a mistake, write to us before raising it with your bank: we can almost always sort it out faster.

If you are a consumer in India and we have not resolved a billing complaint, you may also take it to the National Consumer Helpline (1915) or e-Daakhil. Nothing on this page limits a right the law gives you that cannot be waived.